VdE - Especialista: Aplicativos de Faturamento - Vodacom Moçambique
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Description
Role purpose: Provide 1st level of support to the Vodacom Billing Applications Platforms, guarantee an acceptable level of support, and deliver the allocated projects within desirable timelines
Key accountabilities and decision ownership
• Troubleshoot & investigate problems that affect an optimal transaction level.
• Facilitate the communication between different stakeholders across the platform (“end-to-end”).
• Proactively monitor the platform in order to foresee problems, and provide solutions.
• Submit periodic reports to line manager, which include (but not limited): transactions status report, SLA, availability and incidents.
• Administer and/or conduct change requests/projects.
Core competencies, knowledge and experience
• GSM knowledge
• SQL Database knowledge
• UNIX Operating Systems Knowledge
• Basic IP Networking Skills
• Basic programing skills
Must have technical / professional qualifications
• Degree in Computer Science or similar;
• Any IT related certification will be valuable.
Key performance indicators
• Billing Applications performance monitoring;
• Delivery of business and internal projects;
• Implement security mechanisms to strength the system reliability.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
