VdE | Especialista: M-Pesa Financial Services | Vodafone



Role purpose: Drive the expansion of financial services guaranteeing that M-Pesa has relevant impact in the financial inclusion agenda in Mozambique.

Key Accountabilities And Decision Ownership
  • Identify and validate opportunities for financial services in the M-Pesa portfolio.
  • Guarantee customer centricity in the design of new financial services in M-Pesa’s product portfolio.
  • Develop and maintain business cases for the M-Pesa financial services portfolio guaranteeing that the core products have an associated financial impact.
  • Design, plan and project-manage the implementation of new products and enhancements to the current product portfolio across all disciplines involved in the process.
  • Define the Product Strategy for M-Pesa’s financial services.
  • Guarantee that the M-Pesa financial services are aligned with the business context and vision.
Core Competencies, Knowledge And Experience
  • Strong Communication and Presentation Skills – Ability to ensure active communication with internal and external stakeholders
  • Commercially astute and strategically oriented – solid understanding of market, competitor & Customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and define and implement these opportunities into reality.
  • Customer Centricity - Solid understanding of techniques necessary to correctly align the product offering to the customer's needs.
  • Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions.
  • Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization.
Must Have Technical / Professional Qualifications
  • University degree in Commercial or Information Technology related areas.
  • A minimum of 1 year relevant experience in a commercial/technology role within an innovation function with cross-functional exposure;
  • Knowledge of Agile methodology will be an advantage.
  • Knowledge and experience of the financial services and telecommunications industries will be an advantage.
  • Strong planning and networking skills.
  • Ability to draft product requirement documents and business cases.
Key performance indicators
  • Timely delivery of agreed Financial Services product roadmap.
  • New product usage OKRs relative to business case (unique users, number of transactions, revenue, etc.)
  • Net Promoter Score leadership in the Mobile Money categories of: “range of products and services”, “ease of use of services on mobile”, “simple and easy”, “offers something different”, and “understands your needs”.


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