VdE | Supervisor de Cluster | Vodacom
Role Purpose
Supervise and coordinate all M-Pesa & GSM field activities, managing and supporting the teams on the ground with resources and constant training. Has to guarantee availability of stock within the Clusters, ensure that targets are achieved and that the Cluster model brings the expected results. Manage and coordinate CSR daily activities.
Coordination and Supervision:
- Supervise Cluster Sales Representatives performance, setting up the 1o1, call reports and face to face management process;
- Coordinate CSRs daily visits (SVs, M-Pesa Agents and Stores)
- Collect insights and propose solutions to the Manager;
- Report findings and key activities to the Territory Manager (GSM, MPesa, MKT, Retail, Devices);
- Market attacks planning and execution (including set up of the sales stand, resource allocation, products awareness);
- Management of devices (allocations and reallocations);
- Post sales management (recons, etc)
- Agents Management:
- Planning and monitoring of Kickside, SVs & M-Pesa Agents activity;
- Ensure recruitment of SVs & M-Pesa Agents
- Support:
- Resolve all operational issues within a reasonable timeframe, in line with VM/M-Pesa SLA’s (M-Pesa, SOP, Warehouse, Logistics, etc.);
- Ensure all work tool and material needs are provided;
- Ensure physical and electronic recharges, Starter Packs, M-pesa Float are always available within the Cluster;
- Distribution of stock for the CSR (starter packs, devices);
- Validate all M-Pesa Agents acquisitions and other requests (Sim Swap, etc) according to requirements
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