Vagas por Província

VdE | Supervisor de Informações de Crédito | ABSA

 



Bring your possibility to life! Define your career with us


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.


My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.


Job Summary


Identify the new and emerging risk associated with the process of improving the credit information and maintenance of the customer information.


Provide continuous support in the process of maintenance, verification, control and archive the customer information.


Critical analysis of the customer documents within the set parameters to ensure proper and enforceable information whilst meeting customers’ expectations in line with the Bank’s strategy.


Deliver a highly efficient service and support functions to the Front Office to ensure a smooth customer experience


Lead the team and ensuring deliver streamlined, digitalised solutions to deliver and enhanced customer experience.


To ensure all regulatory requirements are met with the agreed SLA


Drive the implementation of operations strategy covering credit information (CRC)


Job Description


Execute and ensure effective completion of overall achievement of performance objectives as per discussed with manager, in terms of: Job Satisfaction, Customer experience (based on the internal service questionnaire), Risk and rigour management.


Develop profound understanding of Absa Operations business objectives and work in line with the business performance measures established.


Collect daily and monthly dashboard statistics - e.g. leave, accuracy, production statistics, manual transactions, work carried forward, queries, complaints, training etc.


Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Escalate unresolved queries and complaints to manager


Control Environment – ensure all applications has the requirements and the rules for analysing and consulting customer data are in place, guaranteeing reliability. Take responsibility for each process during the analysis phase to ensure current controls and procedures are observed. Continuously consider risk mitigation and operational effectiveness, with monthly KRI’s reporting and providing feedback to manager.


Inform manager of all risk and loss events occurred due to fraud or error.


Comply with prescribed policies, processes, and procedures to prevent any financial loss.


Comply with all relevant bank policies and procedures, including Safety, Health, Environment, and operational aspects.


Identify new and emerging risk associated with the credit application process and maintenance of Bank customer information


Provide information, regarding credit information and maintenance for technical issues and items.


Review correspondence related to Credit Information claim from the regulator


Continuously be on the lookout for opportunities to further develop own skills and expand knowledge base.


Understand and implement the EMRF – Enterprise Management Risk Framework. Define and manage risk and take control in line with EMRF. Escalate to manager if one has followed all procedure and still believes there could be risk.


Education


Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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