VdE | Gerente de contas | Vodafone
Role purpose:
This position is based in Niassa.
This position is responsible for increase the Corporate Customer Base by bringing new accounts (acquisition), retain and developing the existing Customer base portfolio (retention) in order to increase revenue and market share.
As an account manager you will be required to prospect, maintain service and grow these relationships always using the “current” Company and Sales Strategy as your guideline and working towards achieving set objectives as prescribed by the Year on Year targets.
Key accountabilities and decision ownership :
- Grow the Corporate Customer base penetration in the Province/Region and ensure that Key accounts under the portfolio are given a differentiated treatment;
- On a quarterly basis, proactively compile and analyse all Product and Services Portfolio, in order to evaluate the usage trends and recommend VAS (Value Added Services) / Data Solutions to customers for package and tariff optimisation, upgrades, etc.;
- Ensure that all customers under the portfolios are regularly visited according to set criteria;
- Grow the business and revenue via cross-sale and up-sale by promoting all the services available on the VB Portfolio through achieving and exceeding monthly sales target required during financial year;
- Revenue Protection through Downgrades and Churn avoidance.
Core competencies, knowledge and experience:
- Strong Customer Focus
- Strong Commercial deal and reporting structuring skills.
- Problem Solving and analysis
- Persuasiveness, creative and innovative thinking
- Initiative , Teamwork and Action Orientated
Must have technical / professional qualifications:
- Work experience in Telecommunications / IT Industry;
- Planning and Organising;
- Formulating and implementing strategies and concepts;
- English proficiency;
Key performance indicators:
- 1 monthly visits to the existing portfolio and quarterly visit with Customer Top Management for services follow-up;
- Ensure the achievement of targeted revenue according to the PD set criteria
Revenue target (new and existing business)
- Customer retention – above 98% in the Province
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