VdE | Analista de clientes | Aldelia

Main tasks:

  • Conduct research on clients, their business, operations and performance, as well as trends in their specific industries and provide recommendations, risks, analysis and marketing opportunities (CST feedback) at the request of the Managers: Client Coverage;
  • Ensure that the client information is updated in all the relevant information systems;
  • Maintain a proficient knowledge of products, services and capabilities across the company (in all relevant geographies and sectors) by Leveraging research products and Learning Academy offerings;
  • Analyse information and compile reports and dashboards regarding sales activity and business pipeline that will provide the Managers: Client Coverage with analysis that can be used to inform their account management plans;
  • Support Client Coverage Managers with regard to Client Service Team (CST) Management. This will result in well organised CST meetings with input from and attendance by relevant CST members;
  • Interact and liaise with clients with the purpose of providing or requesting information, to assist in the deal execution and/or gathering critical information for the company. Provide ongoing assistance to Managers: Client Coverage in the implementation of the agreements;
  • Ensure that the client information is updated in all the relevant information systems, and when outdated, liaise with clients to gather the updated information. Update client information that can be used for analysis and marketing purposes.
  • Compile and analyse reports on client profitability, product profitability and provide input to the budget planning and performance management process;
  • Ensure updated and accurate information that can be used for budget planning or performance analysis;
  • Support Managers: Client Coverage in the credit process including credit applications, PCC (paper preparation), excess management, and compliance related issues to achieve zero write-off of debt, zero operational loss issues and other relevant workflows between credit and coverage;
  • Assist in conducting an efficient credit process;
  • Ensure understanding of, and adherence to, all relevant regulatory compliance requirements;
  • Enlist the support of business process management teams to create and update all key processes in the area;
  • Review client base for potential High Risk clients on an ongoing basis;
  • Develop and prepare credit paper for submission to the Pre-Credit Committee (PCC) in conjunction with the Manager: Client Coverage;
  • Complete routine Portfolio Management and ad hoc project activities;
  • Act as escalation point for any identified risks to Manager: Client Coverage.



  • Bachelor’s degree in business or business related field. A post graduate business degree will be considered an advantage.


  • 1-2 years of experience in corporate banking and finance;
  • Knowledge of Banking, Financial Services or Business Consulting experience;
  • Experience in conducting research and analytics, supported by strong computer proficiency skills;
  • Good understanding of accounting (both management and financial accounting) to analyse financial strengths and weaknesses of clients and identify potential risks and opportunities.


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