VdE | Assistente do Centro de Atendimento Corporativo-1

VdE | Assistente do Centro de Atendimento Corporativo-1 | Absa Group

- outubro 02, 2022

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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

Management of day to day Clients request, including Domestic and International Payments, queries Management and Channel assistance.

Job Description

Handle customers’ routine enquiries regarding the Bank’s standard tariff, deposit interest rates and general exchange rate information;
Deal with customers’ general account queries, arrange inter account transfers and order statements;
Arrange for ordering of cheque books and paying in books, including any customized stationery;
Arrange opening, closing and transfer of accounts, as well as input and amendment of customer account details;
Co-ordinate set up, amendment and cancellation of regular payments instructions;
Deal with any service issues relating to inward and outward payments (including obtaining necessary customer authorities);
Arrange deposit of funds with Treasury Department;
Obtain and action customer requests for International Payments through Trade Finance Department and /or other relevant center's;
Develop and maintain own contacts with individuals with customers organization ;
Act as principal point of contact in Corporate Managers’ Assistants absence - deal with query if able and within responsibility or record details of query for Corporate Managers’ Assistants or refer to a manager;
Deal with customer queries regarding branch based Bank products and services, ensuring all issues are captured on the Complaints log email address, or any other MI system that is in use;
Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures;
Champion a culture of operational excellence to deliver ever- improving performance standards to Corporate customers;
Identify improvements to processes and procedures that will improve the delivery of excellent operational service and effectiveness , and champion these improvements , within agreed guidelines;
Assist the Relationship team in generating sales leads;
Handle customers’ routine enquiries on Cash Management products and more specifically on the Internet Banking platform.