VdE | Gerente do hotel | Pestana Hotel Group
The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.
We are currently seeking a passionate and experienced Hotel Manager to lead the team at Pestana Rovuma; Maputo and to coordinate all the operations at the property.
Key Responsibilities
- Supervise work at all levels and to set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient strategy to promote the hotel’s services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment etc.
- Collaborate with external parties such as suppliers, event/conference planners etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards
Key Requirements
- Proven experience as Hotel Manager or relevant role, preferably in Africa
- Fluency in Portuguese and English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software is an advantage
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
- Degree in Business Administration, Hotel/Hospitality Management or relevant field
If your profile matches this description and you are eager for a new challenge kindly send us your CV .
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