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VdE | Administrador de Serviço | Epiroc

 Main Responsibilities Or Functions Of Job


  • Opening, booking and controlling of parts for jobs
  • Ensure punching of labour hours on monthly basis
  • Controlling of out work (repairs, service exchange, etc)
  • Submit daily, weekly and monthly performance KPI report to the contract Manager
  • Record keeping of component life expectancies
  • Record keeping of breakdown assessment
  • Ensure work procedures are in accordance with the ISO requirements
  • Cleanliness of the Administrative office and storage area / Good housekeeping
  • Enforce Epiroc policies and guidelines as described in “The Epiroc Way”
  • Single point of contact between the customer and Epiroc in relation to parts request and orders
  • Filling and organise all administrative documents in proper manner for auditing.
  • Time keeping as part of company rules and regulations
  • Maintain good morale under all employees.
  • Attend incoming internal and external customer inquiries for Epiroc – both in terms of phone calls and walk in customers.
  • Record keeping of all machine data and performance
  • Ensure that all PO’s for external suppliers are requested, document and follow up
  • Follow-up on all repair work
  • Follow-up on all ordered parts
  • Responsible for cost management of effective maintenance repairs and extension of components’ life
  • Ability to do warranty claims, Raise Acign and make follow ups
  • Ensure all machines hours are updated in Epiroc fleetsync on timely basis.
  • Ensure supervisors are organising and closing of work orders on time
  • Practice and adhere to Mine drug and alcohol free policy
  • Adhere to Epiroc Company Rules and regulations

Required Skills And Capabilities

  • Computer literate (MS Office)
  • Valid driver’s licence
  • Knowledge on BPCS and logistics
  • Ability to raise Acign, Warranty claims, Intelliquoter
  • Basic Leadership Training certified is a plus
  • Interpersonal skills to work with customers and suppliers
    Accountability (Main performance evaluation factors for job)
  • Progress on job control
  • Progress on planning and control
  • Progress on cost control
  • Management of backorder report
    Educational Qualification: The successful candidate should have a minimum of Grade 12 or Diploma with three or more years of related experience and/or training, or an equivalent combination of education and experience.

Local: Tete

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