VdE | Executivo de Atendimento ao Cliente | Fresh Cleans

 



A new start UK based domestic cleaning company, is seeking an experienced, results-driven, Customer Service Executive, (remote for the UK). Experienced Sales Professional who would be responsible to develop and maintain trust relationships with existing and all potential clients.

Behavioral Competency

  • Accuracy and attention to detail
  • Can work unassisted
  • Excellent organizational skills and time management
  • Client focused
  • Good technical aptitude and multitasking
  • Confidential and a sense of responsibility
  • Highly motivated and target driven with a proven track record in sales, excellent selling
  • Effective communication and negotiation skills
  • Cooperative team worker

Duties Include The Following, But Not Limited To

  • Able to close deals through incoming calls and enquiries
  • Acquiring a thorough understanding of key customer needs and requirements
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop, and maintain positive business and customer relationships
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Coordinate sales effort with team members and other departments
  • Analyse the territory/market’s potential, track sales and status reports
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Prepare regular reports of progress and forecasts to internal an external stakeholder using key account metrics

Requirements

  • Grade 12 or equivalent
  • Degree (advantageous)
  • 3-5 years’ experience in sales, key accounts, customer service and administration (non-negotiable) – preferably in the service industry
  • Experienced sales professionals who can close the leads and enquiries internally. Able to build strong client relationships. Excellent computer skills
  • Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships
  • Relationship management skills and openness to feedback
  • Solid lead generation experience
  • Exceptional communication skills in English (clients based in the UK only)

Salary: R 7 500.00 plus a commission structure

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