Vagas por Província

VdE | Diretor da Plataforma | Viamo


3-2-1 Platform Director, Mozambique

About Viamo

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organizations using digital technology to make better decisions.

With more than 30 million people reached in 2020 alone, we are well on our way to meeting our goal of reaching 50 million people annually by 2023.

Through its 3-2-1 Platform, Viamo connects individuals, influencers, and organizations using digital technology to make better decisions and improve their livelihoods. The 3-2-1 Platform touched the lives of more than 11 million users, globally, in 2021 and we are aiming high to meet our goal of reaching 100 million users in 2026 with benefits including but not limited to access to information, remote training, and accessing vouchers.

About the Role

The 3-2-1 Platform Director will be a senior member and an integral part of the Viamo team in Mozambique and the driving force behind the company’s platform’s growth strategy. The 3-2-1 Platform Director will be responsible for transforming & significantly scaling the impact of the existing 3-2-1 Service.

  • (S)he will expand the reach of the platform within the country and substantially increase user engagement levels
  • (S)he will help uncover, translate and serve user needs around potential solutions.
  • (S)he will identify and establish partnerships that will multiply and diversify the platform’s value proposition.
  • (S)he will oversee in-country monitoring,quality control and success of the platform, piloting and evaluating new initiatives, leading ideation sessions and external communication MNO and other partners.
  • (S)he will support the Country Manager/Director to secure new business contracts for the 3-2-1 Service and create monetization opportunities for the platform.

Key Responsibilities

  • Spearhead the 3-2-1 Platform growth strategy’s execution in the country of operation, to positively impact millions of lives by working closely with Viamo’s 3-2-1 Global Platform Team.
  • Contribute on-ground learnings, sourced through user/market research and design-thinking practices.
  • Test hypotheses and solutions in-country, in collaboration with the 3-2-1 Global Product Team through an iterative process and data-driven decision-making.
  • Analyze user behavior on the product by monitoring all key indicators to identify potential challenges and brainstorm innovative solutions.
  • Collaborate with internal and external teams to lead the 3-2-1 platform and/or services on top of it by ensuring platform, technology, and content readiness.
  • Build and manage relationships with in-country Mobile Network Operators (MNOs) to make the service accessible to all subscribers nationwide.
  • Liaise with MNO marketing and legal teams and take ownership of contractual matters that will help achieve business goals and safeguard interests.
  • Ideate and help create additional shared value features and services on the platform for business viability for all stakeholders i.e., MNOs, content partners, marketing channels.
  • Determine opportunities that can further strengthen the value proposition of the 3-2-1 Service in-country - engage with key public, non-government, and private stakeholders to create new partnerships.
  • Support the Country Director/Manager with the sale of 3-2-1 products to significantly grow the revenue generated by the 3-2-1 Service.
  • Lead and guide the in-country 3-2-1 Team to ensure responsibilities pertaining to platform structure, content management, and impact reporting are performed as per the required quality.

Key Performance Indicators

  • Expansion & launch of the 3-2-1 service to additional MNOs in the country.
  • Monthly Active Users
  • Monthly User Benefits (Content Messages Listened to)
  • Revenue generated from the 3-2-1 Service

Team and Reporting Structure

  • The role reports to the Country Director
  • The 3-2-1 Product Manager reports into this role


We’re looking for someone who has a demonstrated passion for Viamo’s vision and mission, and:

  • At least 5 years of experience in a Senior Product Owner or Product Manager role. Specifically, we are looking for candidates who have experience working with mobile value-added services and have had success in scaling their reach in collaboration with MNOs.
  • A track record of growing the user base and engagement levels on a mobile product/service.
  • Proven experience & familiarity with IVR products/services.
  • Experience working in a cross-functional, multi-cultural team environment and working in an autonomous and entrepreneurial capacity to deliver on results.
  • Proven management experience.
  • Experience in behavior change communications and/or social psychology is desirable.
  • Multilingual abilities, especially local languages, are an asset.

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.

Apply now with a CV and a short cover letter



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